My least favorite time of the year has arrived -- no not winter… midterm season! And with midterm season comes the inappropriately timed class projects/group presentations, which are scattered throughout exam week. Fortunately, my Organizational Behavior team is presenting our project before the main wave of midterms which will allow us to spread out the pain as much as possible. (Note: It is not proven that spreading out the pain is any better than just 4 or 5 days of pure misery.)
Our project is straight forward. We need to identify a company that has innovative human capital initiatives and figure out how they use those initiatives to drive their corporate strategy. As you may suspect, we chose a company that serves wings and beer – Buffalo Wild Wings. Unlike many casual dining restaurants, Buffalo Wild Wings does not view their servers as disposable assets. Through their efforts, they have been able to reduce their turn-over rate to half the industry average.
The best part of the project is that we were able to do most of our work on the second floor of the BW-3s on Lane and High. Our waitress brought wings, desserts and beers to our table while we learned more about the company by speaking to people who worked there. Perhaps the most interesting thing we discovered is that school teachers tend to have the best character traits for a server position and that BW-3s is trying to identify what makes them so effective. Go figure.
Joseph
(this was reposted from https://fisher.osu.edu/blogs/gradlife/author/fahrendorf_3/)
Joseph Fahrendorf
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